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Version History

Table of contents

  1. Version History
    1. Current Version 5.3.4
      1. Build 5347
      2. Build 5210
      3. Build 4986
      4. Build 4863
      5. Build 4827
      6. Build 4822
      7. Build 4811
      8. Build 4579
      9. Build 4201
    2. Version 4.0 is Released
      1. Build 4012
      2. Build 3951
      3. Build 3761
      4. Build 3524
      5. Build 3317
    3. Version 3.0 is Released
      1. Build 3106
      2. Build 2734
      3. Build 2515
      4. Build 2309
    4. Version 2.0 is Released
      1. Build 2109
      2. Build 1856
      3. Build 1632
      4. Build 1345
      5. Build 1289
      6. Build 1289
      7. Build 1249
      8. Build 1236
      9. Build 1201
      10. Build 1156
    5. Tikting 1.0 Released

Current Version 5.3.4

Build 5347

January 5, 2022

  • Chat Box Improvements

Build 5210

January 5, 2022

  • Knowledge Base Improvements
  • User Interface Improvements

Build 4986

November 15, 2021

Knowledge Base has following new features

  • Rating based Q & A
  • Searchable FAQs
  • Total Questions listed under tags
  • Searchable Tags

Build 4863

October 13, 2021

  • Chat Enhancements

Build 4827

September 11, 2021

  • iOS App Improvements Support Build
  • Database Optimizations.

Build 4822

September 11, 2021

  • iOS App Improvements Support Build
  • Notes Attachment Size Limit Increased.

Build 4811

September 4, 2021

  • Added iOS App
  • Overall Application Improvements.
  • Notes Attachment Improvements.

Build 4579

July 17, 2021

  • Automatic Software Update Improvements.
  • Dashboard Improvements.
  • Reports improvement.

Build 4201

March 16, 2021

  • Change Management Improvements.
  • Software Update Improvements.

Version 4.0 is Released

Build 4012

January 21, 2021

  • Mobile App Layout Updates.
  • Overall Performance Improvements.

Build 3951

October 20, 2020

  • Application Performance Improvements.
  • Design Updates.
  • Overall Speed Improvements.

Build 3761

August 18, 2020

  • Ticket List View Improvements.
  • Change Management List View Improvements.
  • Database Optimizations.

Build 3524

July 13, 2020

  • Ticket History Improvements.
  • Application Improvements.
  • Added Notes Attachments.

Build 3317

May 11, 2020

  • Server Resource Utilization Improvements.
  • Report Notifications.
  • Design Updates.

Version 3.0 is Released

Build 3106

February 22, 2020

  • Added Android Mobile App (Google Play Store)
  • Change Advisory Board Workflow Improvements.
  • Database Optimizations.
  • Design Updates.

Build 2734

January 21, 2020

  • Change Advisory Board Improvements.
  • Automatic Reports Generation.
  • Design Updates.

Build 2515

November 11, 2019

  • Server Resource Utilization Improvements.
  • Reports Improvements.
  • Design Updates.

Build 2309

December 15, 2019

  • Added Risk Management.
  • Added Ticket Report Customizations
  • Design Updates.

Version 2.0 is Released

Build 2109

November 10, 2019

  • Added Change Management.
  • Ticket Fetch Speed Improved.
  • Design Improvements.
  • Minor Bug fixes.

Build 1856

September 17, 2019

  • Added Ticket Notes.
  • Ticket Attachment size limit increased.

Build 1632

July 6, 2019

  • Design Updates.
  • Server Resource Utilization Improvements.

Build 1345

May 6, 2019

  • Overall performance improvements.
  • Navigation improvements.

Build 1289

March 17, 2019

  • Ticket SLA configuration Improvements.
  • OverallSpeed Improvements.

Build 1289

January 10, 2019

  • Added Automatic Software Update
  • Automatic Ticket Assignment Fixes.
  • SMTP support additional configurations.

Build 1249

November 16, 2018

  • Ticket Priority Fixes.
  • Improvements in Automatic Ticket Assignments.
  • Mobile Layout Bug Fixes.

Build 1236

October 5, 2018

  • Added Automatic Ticket Assignment.
  • Notifications Bug Fixes.

Build 1201

August 20, 2018

  • Added Mail Templates.
  • Escalation Levels Added.
  • Notifications Bug Fixes.

Build 1156

July 25, 2018

  • General Configuration Improvements.
  • Conversations View Improvements.
  • Several Improvements & Bug fixes.

Tikting 1.0 Released

July 18, 2018

Welcome to TIKTING® HelpDesk Management System.

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