Ticket “Assigned To”
Ticket “Assigned To” is an identifier which indicates who is supposed to be working on the ticket.
Ticket “Assigned To” is a mandatory field to create a ticket. Technicians can assign the ticket to self or an other technician. In automatic ticket creation, the ticket remains unassigned by default. Administrator can change this behaviour to auto-assign.
The Ticket’s “Assigned To” is displayed in the Ticket’s Detail page.
Ticket “Assigned To” is also displayed in the Ticket List View so the tickets can be sorted in ascending or descending order.
Tickets can be searched by the Ticket “Assigned To” using Advanced Filters.
