Ticket Attachments

If there are attachments with the email, they appear in the Ticket Details page. Additional files can be attached to the original message (one at a time).

You can attach multiple files when replying or forward the conversation.

File Upload Limits

There is a limit of 10MB each for each file that is uploaded to a ticket or reply with attachment.

Supported File formats

Following are the supported file formats.

File extensions: png, jpg, jpeg, doc, text, pdf, docx, xls, csv, zip.