Table of contents
Automatic Ticket Creation
Send an email to the specified email address to create the ticket. To find out the specified email address, please contact your System Administrator.
Manual Ticket Creation
In the Tickets section, click on the Plus [+] icon to create a new ticket.
Marked by the star, the following fields are mandatory to create a ticket.
- [Requester] Select the requester which are connected from your requester list.
- [Status] Choose the appropriate status, priority, category, level, site and assign it from the list of technicians.
- [Subject] Subject is a one line description that will appear in the list ticket page.
- [Details] All the details of the problem addressing the ticket shall be mentioned here.
Optionally, you can provide additional information e.g. Sub-Category, Group and Attachements (The attachment has a file size limit of 10MB).
Click on Submit and the ticket will be created.