Ticket Item is the lowest level of ticket category in hierarchy. Ticket items are provided to define an additional level of categorisation.
Category > Sub Category > Item
| Ticket Category |--- Sub Category -----|--- Item
Ticket Item is an optional field to create a ticket. In automatic ticket creation, the ticket is not assigned any default Item.
Ticket Sub Category is displayed in the Ticket Details Page.
Ticket Item can be modified from the Ticket Details Box.