Ticket Item

Ticket Item is the lowest level of ticket category in hierarchy. Ticket items are provided to define an additional level of categorisation.

Category > Sub Category > Item

| Ticket Category
|--- Sub Category
-----|--- Item

Ticket Item is an optional field to create a ticket. In automatic ticket creation, the ticket is not assigned any default Item.

Ticket Item - Create Ticket

Ticket Sub Category is displayed in the Ticket Details Page.

Ticket Item - Ticket Details

Ticket Item can be modified from the Ticket Details Box.

Edit Ticket Ticket Item