Ticket Priority defines the urgency to resolve a ticket. Ticket priority is designed to bind with a time constrained SLA (Service level agreement).
Low priority tickets are meant to resolve in adequate time whereas higher priority tickets demand to resolve earlier. Administrators can add or modify default priorities.
Ticket Priority is a mandatory field to create a ticket. In automatic ticket creation, the ticket is labeled with Low priority by default.
Ticket Priority is displayed and can be modified from the Ticket Details Page.
Ticket Priority is also displayed in the Ticket List View so the tickets can be sorted by priority.
Tickets can be filtered through Ticket Priority using Advanced Search Filters.