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Ticket Requester

Ticket Requester is an identifier which indicates who requested the ticket. Technicians can create the ticket on behalf of any user with their consent. Ticket Requester is a mandatory field to create a ticket. In automatic ticket creation, the ticket inherits the requester from the email which created the ticket.

Ticket Requester - Ticket Creation

The Ticket’s Requester is displayed in the Ticket’s Detail page.

Ticket Requester - Ticket Details

Ticket Requester is also displayed in the Ticket List View so the tickets can be sorted by Ticket Requester.

Ticket Requester - Ticket List

Tickets can be searched by the Ticket Requester using Advanced Filters.

Ticket Requester - Ticket List

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